Frequently asked questions
Shipping and Returns
What is your shipping and returns policy?
We stand behind our products and want you to be pleased with your purchase. Before writing a negative review or venting your frustrations, please contact us and let us try to resolve the issue the best we can.
FOOD ITEMS
Unfortunately, we cannot accept returns on food items for several reasons. If you are unhappy with one of our food items please contact us and we will do what we can to assist you.
NON-FOOD ITEMS
Must be unused and returned in their original packaging. Used blender bottles, worn hats or worn clothing cannot be returned. Any non-food items that are unopened and unused can be returned within 30 days for a full refund. Please contact us for details before shipping the item back to us. Clothing items can be exchanged if the size or fit is wrong, within 30 days. Any clothing items that are damaged or appear to have been worn more than just to check the fit may not be returned. We reserve the right to deny a return claim for any reason. We will work to ensure you enjoy your purchase and any issues our resolved to the best of our ability. If you have any questions, please contact us.
SHIPPING
Items will ship from our headquarters in Draper, UT. We will make every attempt to ship your items on the same day the purchase is made, however depending when your order is placed items may be shipped the next day. Once items have shipped we estimate they should arrive within 3-5 days. We will do everything we can to ensure your order arrives promptly however we cannot guarantee an exact delivery time. Once an order is placed you should receive a confirmation email with additional details.
Product Info
Are your protein bars vegan?
Yes! We wanted to make sure that all of our protein bars are vegan to ensure everyone can eat them, including vegans. Our Peanut Butter Dark Chocolate Chip protein bar shows cane sugar as one of the ingredients, however our supplier has ensured us it is 100% vegan cane sugar. Although we do not have the official vegan symbol/certification yet, our products are vegan. The cost for the official vegan certification/symbol is several thousand dollars and we are working on that.
What kind of protein do you use in your protein bars?
We use high quality plant based protein. Our protein is organic whole grain brown rice protein isolate and it is produced here in the U.S. Our protein includes branched-chain amino acids (BCAAs) to help build muscle and assist in recovery.
